• Accounts:  I'm unable to create an additional account.  In order to create an additional account, you will need to use a different email address and password.

• Address Type:* (a selection sometimes available during check-out) Most customers will fall under the residential category.  When selecting an address type, choose either [Residential] or [Commercial] depending on where the package is being delivered to.  Generally, most households are considered Residential and most Businesses that receive commercial deliveries from large trucks are considered Commercial.  If you are unsure which Address Type you are, please click "This Link" to find out.  DO NOT choose Commercial unless you are absolutely sure that it is a Commercial address.  If you feel that this link has incorrectly labeled your address, please contact the "United States Postal Service" (USPS).
  

         *Please see Address Type under Shipping & Delivery for more details

• Affiliate Program:  Please Contact Us for help.

• Check Out Page:  How do I leave the checkout page if clicking the "Back" arrow in my browser will not let me?  Simply click on any category or page link in the top or left menu bars.

• Customer Pick-Up Account:  Why am incurring shipping charges while logged-in to with my Customer Pick-Up account?  Some of the products that we sell are only available drop-shipped directly from the manufacturer.  If shipping charges are being assessed on a particular product, this is because we do not currently stock the product within our store and the product will actually still be shipped directly to your door.  Please Contact Us for further assistance.

• Email a Friend:  
• What is this and how does it work?  This allows you to email a link to the page you are currently viewing to someone else. To use this feature click the green "Email a friend" link on the product listing page.  Then fill out the form to forward them a link to the page.  
• When I click the "Email a friend" link, my page scrolls to the top, but I don't see the pop-up!  Check to make sure that the pop-up is not opening up "behind" your browser window.  This often happens in any store or website.

• Links wont open: When I click on some our your links, nothing happens. If you are having trouble opening links within our store, please make sure to add our website address to your browser's "allow pop-ups" list or just set it to "allow pop-ups" temporarily, while you are visiting our website.  Many of our internal links are set to open in a new window so that you can simply close the new window rather than having to navigate back to the page you started from,

• Pick-Up @ Warehouse Account (Same as Customer Pick-Up Account):  Why do product prices change when I login to my pick-up @ warehouse account.  As a convenience to our Pick-Up account users, we have made our Drop-Ship products available from within your account.  Since these products will still ship directly from the manufacturer to your address, the shipping costs have been added into the product price. Either way, the price that you pay (including shipping) are the same.

• Product Reviews:  You may only post one review per product and your review will be publicly posted for other customers to view.  Your email is required to identify you as a customer and will never show up in your review.  You may also use a fictitious or user name in place of your real name.  We take great pride in our store and read all of our reviews before approving them.  We welcome any constructive review, positive and negative. 

• Rewards Points:  How come I can't seem to purchase a Gift Certificate with my rewards points?  Rewards points can only be used to purchase the $10 Rewards Points Gift Certificate from within your account, not the standard "Gift Certificate" that is available in amounts of $25, $50, $75 and $100 amounts.

• Shipping Charges:  Why did my shipping suddenly increase when I only added one more product to my order?  When adding products to your cart, if the shipping carrier determines that an additional package will be required, you will be charged an additional base package charge.  This is typically around $7.00.  Please Click Here for more info. 

Questions not answered here?  Please Contact Us.